Privacy Policy
Last updated: 1 September 2026
This policy explains what personal data TradeQuart collects, why, and what we do with it. It covers three groups of people: people who register pre-launch interest, trade businesses who later hold a TradeQuart account, and customers those businesses invite to submit a job request or review a quote through a TradeQuart link.
If you register pre-launch interest
We collect the name and email address you enter so we can count genuine interest and avoid counting the same address repeatedly. Registering interest does not create an account, password or sign-in session.
The separate “email me when it is ready” box is optional. If you tick it, we record when you consented and use your address for one launch notification. If you leave it unticked, we do not use your details to contact you.
We keep these registrations only while they are needed for launch research and the optional launch notification. You can ask us to remove yours or withdraw notification consent at any time using the address under “Contact us” below.
If you hold an account
When you create an account, we collect your name and email address.
If you sign up or log in with “Continue with Google” instead of a password, Google shares your name, email address and Google account identifier with us — we request nothing beyond that (no access to your Gmail, Drive, contacts, or any other Google data), and we never receive or store your Google password. You can review or revoke TradeQuart’s access to your Google account at any time at myaccount.google.com/permissions.
We also hold the business information you add — your business name, address, logo, pricing/rate card, VAT details, and the payment terms, instructions and bank-transfer details you choose to show on your own invoices. We never see or process your customers’ payments to you — see “What we never do” below.
For account data, TradeQuart is the data controller. See “Your rights” below for how to contact us about it.
If you’re submitting a job request or quote enquiry
The plumbing or heating business you contacted is the data controller for the information you submit through their request link — they decide how it’s used to prepare and deliver your quotation, and their contact details appear on their request page and on any quotation they send you. TradeQuart is the processor: we provide the software the business uses to collect and store this information, and we don’t use it for our own purposes. Submitting the form only creates an enquiry — it never confirms a booking or creates a contract on its own, and no quotation is ever sent automatically.
What’s collected: your name and chosen contact details (email and/or phone), the job postcode and any fuller address you give, your description of the problem and any photos you choose to upload, how urgent the job is and your preferred contact or visit time, and — only if you tick that separate, optional box — marketing consent. You’re never required to give both an email address and a phone number; one is enough.
A business may optionally use an AI service to help review your enquiry before quoting. When that happens, your name, email address, phone number and full address are never included — only the minimum job description and structured answers needed — the AI never sets or changes a price, and every suggestion is reviewed by the business before anything is sent to you.
What we never do
TradeQuart never processes, receives, transfers or holds a payment between a business and its customer — there is no checkout, no card or bank-login capture, and no payment status is tracked. Payment stays directly between the two of them, however they already arrange that. We do not run advertising or analytics trackers, and we do not sell personal data to anyone.
Cookies
We use only essential cookies — to keep you signed in and remember your display preferences. There is no advertising or analytics tracking, so there is nothing to opt out of.
How long we keep data
Pre-launch registrations are kept only while needed for launch research and any requested launch notification. Account and business data is kept for as long as the account is open, and you can ask us to delete it at any time. For enquiry and quotation data, a handful of narrow categories — abandoned draft requests, photos never attached to a submitted job, expired security counters, and quotes that were never accepted — are covered by an automated cleanup process; a complete, fixed retention schedule for every category of data is still being rolled out, and we’d rather say that plainly than claim more than is true today.
Security
Data is protected in transit and at rest. Photos are stored privately and only visible to the business a customer contacted — access is scoped per business, so one business can never see another business’s customers, enquiries or data.
Who we share data with
We use a small number of infrastructure providers to run TradeQuart: Supabase (database, authentication and file storage), Heroku (application hosting), and Resend (delivering account emails such as password resets). If a business uses the optional AI analysis feature, the limited fields described above are sent to our AI provider for that one request only, and are never used to train AI models. None of these providers are permitted to use your data for their own purposes.
Your rights
If you registered early interest: you can ask us to show, correct or remove your registration, or withdraw notification consent, using the contact details below.
If you hold an account: under UK data protection law you have the right to access, correct, export or delete your personal data, and to object to or restrict certain uses of it. Contact us using the details below.
If you submitted a job request or enquiry: the business you contacted is the controller of that data, so requests about it go to them directly, using the contact details on their request page or quotation — they’re responsible for responding. See the Information Commissioner’s Office for more on your rights, or if a business hasn’t resolved a concern.
Either way, if you’re unhappy with how we’ve handled data ourselves, you have the right to complain to the ICO (ico.org.uk).
Changes to this policy
If we make material changes to this policy, we’ll update the date at the top of this page.
Contact us
Questions about this policy, or a request about your own account data, can be sent to [email protected].