This explains what happens to your information when you submit a quotation request through TradeQuart.
The plumbing or heating business you submitted your enquiry to is the data controller for the information you provide — they decide how it's used to prepare and deliver your quotation. Their contact details are shown on their request page and on any quotation they send you. TradeQuart provides the software the business uses to collect and store this information; it does not use your information for its own purposes.
You are never required to provide both an email address and a telephone number — one valid way to contact you is enough.
The business uses your information to review your enquiry, contact you, and prepare an estimate or quotation. Submitting the form only creates an enquiry — it does not confirm a booking or create a contract, and no quotation is ever sent automatically.
A business may optionally use an AI service to help review a quotation draft before it is sent to you. When this happens: your name, email address, telephone number, and full address are never included; only the minimum job description and structured answers needed are sent; the AI never sets or changes a price, and every suggestion must be reviewed and approved by the business before anything is sent to you.
Your information is stored using Supabase (database and file storage) and, only when a business chooses to use the optional AI review feature, a minimised subset of your enquiry content is sent to OpenAI for that single request. OpenAI is instructed not to retain the request for model training, though — like any API call — it may be processed briefly for abuse monitoring and safety purposes on their side; see OpenAI's own data-handling documentation for the current position, which this notice does not control. Your information is never sold, and is never used to train AI models on the business's or platform's behalf.
Enquiry and quotation information is currently kept for as long as the business's account is active, tied to the enquiry and any quotation it leads to. A fixed retention period and an automated deletion process are not yet in place — this is a known gap, tracked as future work, and not something this notice claims is already solved.
Under UK data protection law you can ask to see, correct, or ask the business to delete the information they hold about you, and you can object to your information being used for marketing at any time. Contact the business directly using the privacy contact details on their request page or quotation — they are responsible for responding to your request. See the Information Commissioner's Office for more about your rights, or if you have a concern the business hasn't resolved.
Your enquiry is protected in transit and at rest, photographs are stored privately and only viewable by the business you contacted, and access to your data is restricted to that business alone — one business can never see another business's customers or enquiries.